For those of you who want to keep up to date on talent retention, there are three fairly recent books that while not directly aimed at this field, do contain some valuable insights and are therefore worth a quick read. As anyone familiar with the field will know, one of the key aspects of talent retention is the art of negotiating; an area where there is often significant room for improvement.
In The Power Of A Positive No: How To Say No And Still Get To Yes William Ury, author of the classic book on negotiation, Getting To Yes, examines how to handle those difficult situations where you have to say no but at the same time, need to open up a pathway to a positive solution, so as to avoid damaging the relationship. Anyone who has ever conducted a retention interview will immediately recognise the relevance of this book. Strongly recommended.
Roger Fisher, also co-author of Getting To Yes, has teamed up with Daniel Shapiro to write Beyond Reason: Using Emotions As You Negotiate. Their focus is on the role of emotions during negotiations; again the parallels with certain retention situations are fairly clear.The model is based on the negotiator being aware of 5 critical core concerns: appreciation, affiliation, autonomy, status and role.
Finally, and in truth perhaps the least relevant of the three books, is Roger Volkema's Leverage: How To Get It And How To Keep It In Any Negotiation.
Comments